| Frequently Asked Questions |
mb-20 text-center text-white |
|
center |
text-dark pt-24 |
mt-8 text-white bg-[rgba(0,0,0,0.8)] pb-24 |
| end |
end_class |
end_color |
end_dark |
end_dark_color |
end_style |
| /images/transition4.svg |
mb-5 pt-4 2xl:pt-32 scale-y-100 |
#fff |
/images/transition4.svg |
#150e31 |
mask-repeat:repeat-x;mask-position: bottom; |
|
| parallax |
img |
| true |
/images/devon_starfield.png |
|
| question |
question_class |
answer |
answer_class |
| What is a premium ticket? |
mt-12 mb-4 text-2xl text-white |
Consider this ticket if your employer pays for, or reimburses your ticket, or if you want to support the conference. The benefits are exactly the same as the standard ticket. |
|
|
| question |
question_class |
answer |
| How do I upgrade my ticket? |
mt-12 mb-4 text-2xl text-white |
To upgrade from the online track to a physical one send us an email: [support@handmadecities.com](mailto:support@handmadecities.com)<br><br>_P.S. Upgrading is only possible if there’s still physical tickets._ |
|
| question |
question_class |
answer |
answer_class |
| I'm financially disadvantaged. |
mt-12 mb-4 text-2xl text-white |
If you’re a student or financially struggling send us an [email](mailto:support@handmadecities.com) and tell your story. We typically do one of two things:<br><br>1. Generate a ticket with a meaningful discount<br>2. Award a free seat thanks to someone who sponsors it<br><br>_P.S. We ask those who can afford our tickets to not abuse this system of trust._ |
|
|
| question |
question_class |
answer |
| I want to sponsor a ticket. |
mt-12 mb-4 text-2xl text-white |
Your kindness will not go unnoticed! You can go about this in a couple of ways:<br><br>- **Sponsor directly:** Our tickets already include a transfer button. You can gift them to someone you know.<br>- **Donate to sponsor pool:** If you trust us to handle it, use our [Donorbox](https://donorbox.org/handmadecities) and in the comments type _“I want to sponsor”_<br><br>We use this pool to award free seats to those in need. |
|
| question |
question_class |
answer |
| Are refunds available? |
mt-12 mb-4 text-2xl text-white |
We don’t process refunds. The physical track is a superset of the online one, so if you can’t attend in person anymore you can join us virtually. |
|
| question |
question_class |
answer |
| When do I receive my fundraiser perk? |
mt-12 mb-4 text-2xl text-white |
If you participated in our fundraiser, you should’ve received a Donorbox receipt and a confirmation email from Abner. Perks started to roll out in March 2024 and will continue throughout the year. |
|
|