diff --git a/content/english/tickets/index.md b/content/english/tickets/index.md
index 3b6f095..9ab3d3f 100644
--- a/content/english/tickets/index.md
+++ b/content/english/tickets/index.md
@@ -17,7 +17,7 @@ features:
       end_img: "/images/software-15.png"
       end_img_class: "relative h-96 bg-contain bg-bottom bg-repeat-x"
     description: |
-      Handmade Seattle is a fully hybrid conference, and both physical and online tickets are available. Buying a ticket supports the conference and gains you access to the private chat server used for speaker Q&A, the virtual job fair, and more.
+      Handmade Seattle is a fully-hybrid conference, and both physical and online tickets are available. Buying a ticket supports the conference and gains you access to the private chat server used for speaker Q&A, the virtual job fair, and more.
     tickets:
       - title: "Physical Track"
         title_class: "text-white"
@@ -48,7 +48,7 @@ features:
           #     - text: "In-Person Masterclasses"
           #     - text: "Kings Dining After-Party"
           - name: "Handmade Seattle"
-            title: "Traditional"
+            title: "Standard"
             title_class: "text-white"
             name_class: "seattle-color"
             price_class: "text-orange-500"
@@ -121,7 +121,7 @@ features:
         section_class: "text-black dark:text-white"
         options: 
           - name: "Handmade Seattle" 
-            title: "Traditional"
+            title: "Standard"
             title_class: "text-black dark:text-white"
             name_class: "seattle-color"
             ticket_class: "border-black dark:border-white"
@@ -164,7 +164,7 @@ features:
               - text: "If you want to support the conference"
                 text_class: "font-black"
               - text: "Easy to Gift or Transfer"
-              - text: "All Benefits of Traditional"
+              - text: "All Benefits of Standard"
           # - name: "Boston + Seattle"
           #   title: "Combined Ticket"
           #   title_class: "text-black dark:text-white text-center"
@@ -185,7 +185,7 @@ features:
           #       text_class: "font-bold"
           #     - text: "Discounted Tickets"
           #     - text: "Easy to Gift or Transfer Them"
-          #     - text: "Retains All Benefits"
+          #     - text: "All Benefits of Standard"
 
   - title: "Frequently Asked Questions"
     title_class: "mb-20 text-center text-white"
@@ -204,22 +204,26 @@ features:
       parallax: true
       img: "/images/devon_starfield.png"
     qa: 
+      - question: "What is a premium ticket?"
+        question_class: "mt-12 mb-4 text-2xl text-white"
+        answer: "Consider this ticket if your employer pays for, or reimburses your ticket, or if you want to support the conference. The benefits are exactly the same as the standard ticket."
+        answer_class: ""
       - question: "I'm financially disadvantaged."
-        question_class: "mb-4 text-2xl text-white"
-        answer: "If you’re a student or financially struggling send Abner an [email](mailto:abner@handmadecities.com) and tell your story. We typically do one of two things:<br><br>1. Generate a ticket with a meaningful discount<br>2. Award a free seat thanks to someone who sponsors it<br><br>_P.S. We ask those who can afford our tickets to not abuse this system of trust._"
+        question_class: "mt-12 mb-4 text-2xl text-white"
+        answer: "If you’re a student or financially struggling send us an [email](mailto:support@handmadecities.com) and tell your story. We typically do one of two things:<br><br>1. Generate a ticket with a meaningful discount<br>2. Award a free seat thanks to someone who sponsors it<br><br>_P.S. We ask those who can afford our tickets to not abuse this system of trust._"
         answer_class: ""
       - question: "I want to sponsor a ticket."
         question_class: "mt-12 mb-4 text-2xl text-white"
         answer: "Your kindness will not go unnoticed! You can go about this in a couple of ways:<br><br>- **Sponsor directly:** Our tickets already include a transfer button. You can gift them to someone you know.<br>- **Donate to sponsor pool:** If you trust us to handle it, use our [Donorbox](https://donorbox.org/handmadecities) and in the comments type _“I want to sponsor”_<br><br>We use this pool to award free seats to those in need."
       - question: "How do I upgrade my ticket?"
         question_class: "mt-12 mb-4 text-2xl text-white"
-        answer: "To upgrade from the online track to a physical one send us an email: [abner@handmadecities.com](mailto:abner@handmadecities.com)<br><br>_P.S. Upgrading is only possible if there’s still physical tickets._"
+        answer: "To upgrade from the online track to a physical one send us an email: [support@handmadecities.com](mailto:support@handmadecities.com)<br><br>_P.S. Upgrading is only possible if there’s still physical tickets._"
       - question: "Are refunds available?"
         question_class: "mt-12 mb-4 text-2xl text-white"
         answer: "We don’t process refunds. The physical track is a superset of the online one, so if you can’t attend in person anymore you can join us virtually."
       - question: "When do I receive my fundraiser perk?"
         question_class: "mt-12 mb-4 text-2xl text-white"
-        answer: "If you participated in our fundraiser, you should’ve received a Donorbox receipt and a confirmation email from Abner. Perks started to roll out in March 2024 and will continue over the next couple of months."
+        answer: "If you participated in our fundraiser, you should’ve received a Donorbox receipt and a confirmation email from Abner. Perks started to roll out in March 2024 and will continue throughout the year."
   
   - title: "Word on the Street"
     title_class: "text-center"